Workforce Scheduling: Strategize and manage daily manpower schedules for both inbound and outbound inspectors across all channels (BST, NCD Corp, B2B, and Website) to ensure 100% operational coverage.
Lead Management: Promptly assign new leads to the appropriate inspectors and monitor real-time progress to meet strict turnaround time (TAT) and Service Level Agreements (SLA).
Capacity Optimization: Constantly review operational capacity for both low and high-volume retail periods, ensuring completion times are optimized (averaging 20–35 mins per case based on capacity).
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Source and evaluate suppliers, compare quotations and negotiate pricing, terms and delivery schedules.
Issue purchase orders, monitor delivery, follow up on urgent, delayed or outstanding orders and coordinate with suppliers on shortages, quality issues and replacements.
Coordinate the receiving, checking, labelling and proper storage of materials and finished products.
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Vendor Portfolio Ownership: Manage a dedicated group of strategic suppliers, serving as the lead for commercial negotiations, price benchmarking, and contract renewals.
Secondary Sourcing: Actively search for and evaluate new suppliers to achieve the "Rule of Three" (3 vendors per part) to ensure supply chain redundancy.
RFQ Management: Lead the Request for Quote (RFQ) process for new projects, analyzing complex bids to select partners based on technical capability, cost, and lead-time reliability.
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