Assists in the development of APAC brokerage operations service measurements to align with region and corporate strategies.
Develops, discovers, shares, trains, and deploys best practices across region to ensure consistent high quality customer services.
Develops weekly and monthly services’ performance to inform senior management of brokerage service levels, provide service improvement recommendation based on analysis data....
Implementation of all HSE programs that have been planned for the project such as weekly HSE meeting, weekly safety talks, daily tool box talk and other HSE programs to promote HSE awareness among personnel involved in the project
Ensure that firefighting equipment is sufficient, maintained in good condition and is placed in the correct and appropriate area
Ensure relevant signage are displayed and Safety Performance Board is updated...
Supervise, and coordinate Direct-to-Customer (DTC) activities, including roadshows, exhibitions, test ride events, product launches, and promotional campaigns.
Plan, organize, and execute customer engagement programs to enhance brand visibility and customer experience.
Prepare and manage event proposals, budgets, schedules, operational plans, and post-event reports....
Oversee the daily operations of the branch, ensuring efficient customer service, cashiering, and administrative processes.
Act as the Person-in-Charge (PIC) in the absence of the Branch Manager and ensure smooth branch operations.
Ensure compliance with company policies, Standard Operating Procedures (SOPs), and regulatory requirements while maintaining accurate documentation and audit readiness....