Lead and supervise customer service operations for ANZ & Singapore markets to deliver exceptional customer experiences and achieve service level targets.
Act as the primary escalation point for customer inquiries, complaints, delivery issues, and complex order management cases.
Support sales teams and channel partners with order processing, returns management, and customer-related activities....
Supervise and monitor all site activities to ensure compliance with Occupational Safety and Health (OSH) requirements, company HSE policies and project safety procedures.
Conduct daily site safety inspections and identify potential hazards and unsafe practices.
Ensure workers comply with proper PPE requirements, safe work procedures and site safety rules....
Manage end-to-end order operations, including sales, returns, samples, demos, equipment, and platform orders, ensuring accurate processing, validation, fulfillment, modification, and closure in compliance with internal policies, business rules, SLAs, and regulatory requirements.
Monitor order status throughout the order-to-delivery cycle, proactively managing backorders, delivery issues, stock availability, pricing updates, and order-related exceptions to ensure timely resolution.
Coordinate with third-party warehouses, forwarders, wholesalers, pharmacies, sales teams, and internal stakeholders to ensure seamless order fulfillment and delivery execution....
Lead and supervise customer service operations for ANZ & Singapore markets to deliver exceptional customer experiences and achieve service level targets.
Act as the primary escalation point for customer inquiries, complaints, delivery issues, and complex order management cases.
Support sales teams and channel partners with order processing, returns management, and customer-related activities....
Attend ports and project sites to supervise day-to-day cargo operations.
Coordinate loading, discharge, shifting, lifting and movement of heavy-lift and OOG cargo.
Supervise stevedoring and cargo-handling activities and ensure operations are carried out in accordance with the agreed method statement and lifting plan....
Lead and supervise customer service operations for ANZ & Singapore markets to deliver exceptional customer experiences and achieve service level targets.
Act as the primary escalation point for customer inquiries, complaints, delivery issues, and complex order management cases.
Support sales teams and channel partners with order processing, returns management, and customer-related activities....
Perform ongoing assigned lead activities including providing to support to team.
Operate control panel or switch board to control loading and unloading machine and equipment for a variety of bulk materials including chemicals and biodiesel from trucks, trains and water vessels or tanks with minimal guidance and provide support for others.
Monitor loading and unloading processes and following standard operating procedures and make adjustments to ensure efficient and reliable operations....
Manage end-to-end order operations, including sales, returns, samples, demos, equipment, and platform orders, ensuring accurate processing, validation, fulfillment, modification, and closure in compliance with internal policies, business rules, SLAs, and regulatory requirements.
Monitor order status throughout the order-to-delivery cycle, proactively managing backorders, delivery issues, stock availability, pricing updates, and order-related exceptions to ensure timely resolution.
Coordinate with third-party warehouses, forwarders, wholesalers, pharmacies, sales teams, and internal stakeholders to ensure seamless order fulfillment and delivery execution....
Manage the end-to-end recruitment process, including job postings, resume screening, scheduling interviews, and maintaining a talent pipeline to meet future hiring needs.
Maintain accurate employee records, handle documentation for onboarding and offboarding, and ensure documentation is compliant with company policies and regulatory requirements.
To implement appropriate human resource strategies and actions to recruit and retain a qualified and motivated workforce....
Coach employees to fulfil and exceed the requirements of the job through NCE approach.
Demonstration of Leadership skills in positively confronting inappropriate behaviour and using everyday coaching to ensure involvement of the workforce
Ensure the timely deployment of People development plan and assure the competencies of his/her team as per the agreed plan with PM (proper training inc. equipment, safety procedures, hygiene) Enforce strict compliance to standard operating procedures (SOPs) by all personnel within the shift.
Coach employees to fulfil and exceed the requirements of the job through NCE approach
Ensure that the working areas are kept clean and are maintained in working order including all installations in accordance to Good Manufacturing Practices (GMP)....
Lead planning, budgeting and forecasting cycles for the country and assigned functions, ensuring timelines, data quality and alignment with regional and global requirements.
Prepare and maintain RFC input templates, complete budgeting and forecast information in collaboration with stakeholders, and load data into corporate reporting systems.
Generate, validate and distribute RFC and related reports, ensuring accuracy before final approvals....
Accountable for developing, implementing, and maintaining sound credit policies and processes to ensure prompt, efficient collection of accounts receivable and minimization of bad debt losses.
Provides ongoing leadership to the Collections team, managing a staff of collection associates.
Responsible for identifying IT system issues and communicating to the IT department for resolution....
To support the reporting manager in Transport cost analysis; monthly P&L review, weekly KPR, future state Transport planning & projects by allowing to weigh costs against their budget cost.
To have strong attention to detail and support reporting manager; go-to person for cost analysis and to prepare reports to help Transport team make better decisions - well-versed in data and financial analysis
This role is responsible for to support reporting manager in managing Transport process improvement, innovation, and cost analysis to support CDC & SHT operations business needs. This includes analysing systems' effectiveness, cost and benefit models, and performance. Also responsible for managing TMS support and new Transport project development, including internal assets and external vendors – future state own fleet operation....