Drive stakeholder engagement with service providers and fund administrators through briefings to address operational issues, provide scheme refreshers, and strengthen client-centric service delivery across subsidy schemes under Grants Division.
Coordinate cross-functional stakeholders, including Operations, Policy, QSM and frontline teams, to align priorities, resolve issues, and support smooth implementation of scheme requirements and changes.
Strengthen shared operational understanding and end-to-end scheme execution by reviewing SOPs and Operating Frameworks to ensure alignment with policy intent and operational practicality.
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