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Support Jobs in Kuala Lumpur - September 2026 - Urgent Hiring
Showing 2,846 jobs results for
"support"
in Kuala Lumpur
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Manage Alert
Undisclosed
KL City
- End-to-End Case Resolution: Execute standard operating procedures discipline for incoming ticket resolutions to meet strict SLA targets (Response & Resolution Time).
- Intake & Technical Analysis: Collect comprehensive technical data (photos, videos, chronology) from customers to diagnose root causes accurately.
- Remote Solution Architecture: Formulate step-by-step troubleshooting guidelines and provide remote diagnostic guidance/product education as the priority first step to optimize resolution speed. ...
Posted
12 days ago
Community Operations Agent (3 Months Contract, Oct - Dec) Community Operations Agent (3 Months Contract, Oct - Dec)
Pelago By Singapore Airlines
Undisclosed
KL City
- Provide outstanding service by troubleshooting and resolving customers and providers’ enquiries via email, messenger, and other online channels.
- Ensure a high level of customer satisfaction by responding in a prompt, helpful and friendly manner.
- Coordinate and liaise between customers and experience providers on booking matters. ...
Posted
21 days ago
Undisclosed
KL City
- Drive cross-functional collaboration to enhance operational effectiveness and alignment.
- Collect, format, and analyze operational data using AI-assisted tools to identify trends and anomalies.
- Conduct structured root cause analyses and develop predictive models to enhance forecast accuracy. ...
Posted
21 days ago
Undisclosed
KL City
- Expert-level hands-on configuration of networking equipment, management tools and network analyzers
- Expert knowledge of Layer 3 technologies, including - IPv4, BGP, OSPF, EIGRP, PIM, HSRP, DMVPN, NHRP, and GETVPN – is required.
- Expert knowledge of Layer 2 technologies, including - Spanning-Tree, VLANs, QinQ, Dot1q – is required ...
Posted
21 days ago
Undisclosed
KL City
- End-to-End Case Resolution: Execute standard operating procedures discipline for incoming ticket resolutions to meet strict SLA targets (Response & Resolution Time).
- Intake & Technical Analysis: Collect comprehensive technical data (photos, videos, chronology) from customers to diagnose root causes accurately.
- Remote Solution Architecture: Formulate step-by-step troubleshooting guidelines and provide remote diagnostic guidance/product education as the priority first step to optimize resolution speed. ...
Posted
13 days ago
Agensi Pekerjaan IFORTE Sdn Bhd
MYR3,000 - MYR3,500 Per Month
KL City
- Oversee daily CCC operations across ASEAN (Malaysia, Singapore, Vietnam, Philippines, Thailand, Indonesia).[Full responsibility]
- Implement and maintain service support processes such as registration, dispatch, spare part logistics, and service confirmation (SERVOR). [Full responsibility]
- Monitor case creation, assignment, and closure in P58 systems to ensure SLA compliance. [Full responsibility] ...
Posted
13 days ago
Undisclosed
KL City
- To perform business as usual activities within Channel Enablement Function:
- Supporting digital platform onboarding for pre and post trade services on both internal and external vendor platforms
- Manage internal and external client queries related to digital platforms ...
Posted
13 days ago
Undisclosed
KL City
- End-to-End Case Resolution: Execute standard operating procedures discipline for incoming ticket resolutions to meet strict SLA targets (Response & Resolution Time).
- Intake & Technical Analysis: Collect comprehensive technical data (photos, videos, chronology) from customers to diagnose root causes accurately.
- Remote Solution Architecture: Formulate step-by-step troubleshooting guidelines and provide remote diagnostic guidance/product education as the priority first step to optimize resolution speed. ...
Posted
13 days ago
MYR1,700 - MYR2,000 Per Month
KL City
- Maternity leave
- Opportunities for promotion
- Parental leave ...
Posted
21 days ago
MYR2,000 - MYR2,000 Per Month
KL City
- JOB DESCRIPTION
- RESPONSIBILITIES:-
- Call Centre Officer/Recovery Officer : ...
Posted
21 days ago
Undisclosed
KL City
- Quality Assurance Reviews: Conduct regular quality audits on customer interactions to ensure compliance with SOPs, communication standards, and solution accuracy. Provide structured coaching using established frameworks to drive agent performance improvement.
- Quality Framework & Governance: Maintain and enhance QA frameworks including scorecards, coaching approaches, and audit standards to ensure consistency, fairness, and continuous improvement across teams.
- Reporting & Insights: Prepare concise, data-driven reports to highlight performance trends, gaps, and risks. Communicate actionable recommendations to stakeholders and track the effectiveness of implemented actions. ...
Posted
13 days ago
Undisclosed
KL City
- You may be assigned as Level 1 AMS support or Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
- To render AMS support for escalated issues by performing in-depth production incident (basic to medium level) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract
- To identify and perform problem management to reduce re-occurring issues/incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time-frames and with quality. ...
Posted
13 days ago
Undisclosed
KL City
- Being service-focused, this role will partner with employees to ensure T&E claims are paid accurately and on time.
- Working on Rydoo, Navan and the NetSuite OneWorld ERP to ensure timely processing of T&E claims submitted by employees.
- Validating information provided on T&E claims. ...
Posted
13 days ago
Undisclosed
KL City
- Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks.
- Conduct Investigation on reported fraud cases and conclude cases timely.
- Preparation / review fraud investigation documentation ...
Posted
13 days ago
Undisclosed
KL City
- End-to-End Case Resolution: Execute standard operating procedures discipline for incoming ticket resolutions to meet strict SLA targets (Response & Resolution Time).
- Intake & Technical Analysis: Collect comprehensive technical data (photos, videos, chronology) from customers to diagnose root causes accurately.
- Remote Solution Architecture: Formulate step-by-step troubleshooting guidelines and provide remote diagnostic guidance/product education as the priority first step to optimize resolution speed. ...
Posted
13 days ago
Undisclosed
KL City
- End-to-End Case Resolution: Execute standard operating procedures discipline for incoming ticket resolutions to meet strict SLA targets (Response & Resolution Time).
- Intake & Technical Analysis: Collect comprehensive technical data (photos, videos, chronology) from customers to diagnose root causes accurately.
- Remote Solution Architecture: Formulate step-by-step troubleshooting guidelines and provide remote diagnostic guidance/product education as the priority first step to optimize resolution speed. ...
Posted
13 days ago
Undisclosed
KL City
- Candidates should possess strong Customer Service and Communication skills to interact effectively with diverse customers and team members.
- Candidates should possess Sales capabilities and basic Training skills to drive store performance and support the development of colleagues.
- Candidates should possess Stock Control skills to manage inventory, replenish merchandise, and maintain accurate stock records. ...
Posted
21 days ago
Undisclosed
KL City
- End-to-End Case Resolution: Execute standard operating procedures discipline for incoming ticket resolutions to meet strict SLA targets (Response & Resolution Time).
- Intake & Technical Analysis: Collect comprehensive technical data (photos, videos, chronology) from customers to diagnose root causes accurately.
- Remote Solution Architecture: Formulate step-by-step troubleshooting guidelines and provide remote diagnostic guidance/product education as the priority first step to optimize resolution speed. ...
Posted
13 days ago
Undisclosed
KL City
- End-to-End Case Resolution: Execute standard operating procedures discipline for incoming ticket resolutions to meet strict SLA targets (Response & Resolution Time).
- Intake & Technical Analysis: Collect comprehensive technical data (photos, videos, chronology) from customers to diagnose root causes accurately.
- Remote Solution Architecture: Formulate step-by-step troubleshooting guidelines and provide remote diagnostic guidance/product education as the priority first step to optimize resolution speed. ...
Posted
13 days ago
Undisclosed
KL City
- Provide day-to-day Japan Accounts Payable responsibilities
- Review accounts payable documents, invoices, purchase orders and supporting evidence received through AP mailboxes, SharePoint, AP Central or other approved channels.
- Compile, check and maintain invoice and PO documentation in PDF format, mainly in Japanese, ensuring completeness before AP input or approval processing. ...
Posted
13 days ago
Undisclosed
KL City
- End-to-End Case Resolution: Execute standard operating procedures discipline for incoming ticket resolutions to meet strict SLA targets (Response & Resolution Time).
- Intake & Technical Analysis: Collect comprehensive technical data (photos, videos, chronology) from customers to diagnose root causes accurately.
- Remote Solution Architecture: Formulate step-by-step troubleshooting guidelines and provide remote diagnostic guidance/product education as the priority first step to optimize resolution speed. ...
Posted
13 days ago
MYR2,000 - MYR2,500 Per Month
KL City
- STAFF DISCOUNT
- MONTHLY SALES COMMISSION
- OUTPATIENT MEDICAL CLAIMS ...
Posted
13 days ago
MYR8,500 - MYR8,500 Per Month
KL City
- Understand client business requirements and recommend suitable IT solutions and services.
- Work closely with sales and technical teams to prepare solution proposals and technical documentation.
- Conduct product demonstrations, presentations, and technical briefings for clients. ...
Posted
13 days ago
Undisclosed
KL City
- Support executive leadership in developing long-term business strategy, focusing on client portfolio expansion, revenue generation, and solution penetration.
- Prepare annual business plans, board presentations, and executive materials, tracking progress against core strategic initiatives.
- Drive key business modernization projects, digital adoption, and service delivery enhancements by coordinating cross-functional workstreams and resolving operational blockers. ...
Posted
13 days ago
Undisclosed
KL City
- End-to-End Case Resolution: Execute standard operating procedures discipline for incoming ticket resolutions to meet strict SLA targets (Response & Resolution Time).
- Intake & Technical Analysis: Collect comprehensive technical data (photos, videos, chronology) from customers to diagnose root causes accurately.
- Remote Solution Architecture: Formulate step-by-step troubleshooting guidelines and provide remote diagnostic guidance/product education as the priority first step to optimize resolution speed. ...
Posted
13 days ago
Undisclosed
KL City
- End-to-End Case Resolution: Execute standard operating procedures discipline for incoming ticket resolutions to meet strict SLA targets (Response & Resolution Time).
- Intake & Technical Analysis: Collect comprehensive technical data (photos, videos, chronology) from customers to diagnose root causes accurately.
- Remote Solution Architecture: Formulate step-by-step troubleshooting guidelines and provide remote diagnostic guidance/product education as the priority first step to optimize resolution speed. ...
Posted
13 days ago
Undisclosed
KL City
- To provision, administer, support services relating to technical issues. Works on integrating cloud-based systems with existing on-premises infrastructure and ensuring seamless data transfer between the two environments ie Amazon Web Services or Microsoft Azure.
- Enforce Cyber security policies in the company mission-critical IT asset and strong operating-system security hardening/configuration, data encryption, endpoint is essential.
- Working closely with Cyber Security to address vulnerability assessment and penetration test (VAPT), secure configuration and remediation for any unconform finding/configuration not align with Cyber Security baseline standard. ...
Posted
13 days ago
MYR2,000 - MYR3,500 Per Month
KL City
- Do you have prior experience in retail sales, customer service, or a similar sales role?
- Do you have experience promoting or selling telecommunication products/services, such as mobile plans, devices, broadband, or related services?
- Are you able to work at Dataran Pandan Prima, 55100 Kuala Lumpur? ...
Posted
13 days ago
Undisclosed
KL City
- End-to-End Case Resolution: Execute standard operating procedures discipline for incoming ticket resolutions to meet strict SLA targets (Response & Resolution Time).
- Intake & Technical Analysis: Collect comprehensive technical data (photos, videos, chronology) from customers to diagnose root causes accurately.
- Remote Solution Architecture: Formulate step-by-step troubleshooting guidelines and provide remote diagnostic guidance/product education as the priority first step to optimize resolution speed. ...
Posted
13 days ago
Undisclosed
KL City
- Source & Onboard: Identify and secure high-value partnerships with government agencies, corporate brands, MSME organizations, local councils, and industry enablers.
- Negotiate & Align: Draft proposals, pitch decks, and agreements (MoUs/grants) that align with national SME agendas and TikTok Shop’s commercial goals.
- Relationship Management: Cultivate robust, long-term partnerships that accelerate local seller adoption and digital transformation. ...
Posted
21 days ago
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