The Operation Support Assistant in Transportation division is require to handle Transport inquiry role in ensuring the seamless handling of customer bookings, managing open job entries, creating accurate cost sheets, and overseeing the entire process from quotation to invoice generation. Your responsibilities will encompass maintaining updated rates with BD dept, coordinating with planners, and ensuring timely communication with customers regarding truck/container details. The role requires attention to shipments escalation, strong organizational skills, and the ability to navigate the Sovy system efficiently.
Quality Ownership - Take shared responsibility for quality metrics within the assigned production area.
Cross-Functional Collaboration - Work closely with production supervisors, product, tooling, process, and maintenance techs, as well as Customer Quality Engineers (CQEs) to drive quality prevention and improvement initiatives.
Data Analysis & Improvement Planning - Track and monitor quality metrics, analyze data trends, and develop action plans for continuous improvement.
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Schedule and plan the order by using Scheduling Dashboard or any other equivalent tool to meet the MDD (Manufacturing Due Date) by ensuring the material, people and machine capacity availability.
Look for the opportunities to batch orders to minimize changeovers without compromising due dates.
Communicate and coordinate with other shift supervisors to ensure smooth execution according to the plan.
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TIAN SENG HANG TRADING COMPANY SDN. BHD.Reg. No. 199201005364 (236868-D)
We are looking for motivated and responsible individuals to join our growing team. If you're eager to learn, passionate about your work, and ready to build your career, we'd love to hear from you!
Company Address:No. 1249, Lorong Perindustrian Bukit Minyak 19,Taman Perindustrian Bukit Minyak,14100 Simpang Ampat, Pulau Pinang, Malaysia.
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Resolve customer inquiries, issues, complaints, and concerns efficiently and professionally. Interact with customers via phone rotations, chats, Salesforce cases, and direct emails.
Maintain a high level of urgency and meet or exceed case load processing requirements while maintaining accuracy and service quality standards.
Availability to work any of the following shifts (all ET) to support customers across U.S. time zones: 8–5, 9–6, 10–7, or 11–8.
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Check equipment and operating systems and correct wherever necessary.
Recognize and correct potential equipment failure or unsafe conditions and communicate with the Food Quality Manager.
Perform preventive maintenance and calibration per defined interval/schedule for all equipment: Grill, Fryer, Heat Treat Machine, McCafe machine, Ice Machine, Beverage Touch Tower, etc.
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Check equipment and operating systems and correct wherever necessary.
Recognize and correct potential equipment failure or unsafe conditions and communicate with the Food Quality Manager.
Perform preventive maintenance and calibration per defined interval/schedule for all equipment: Grill, Fryer, Heat Treat Machine, McCafe machine, Ice Machine, Beverage Touch Tower, etc.
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