Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.
Provides value added solutions for the company and its defined supplier(s) growth plans and business.
Identifies, defines, implements and supports hardware and software based solutions through the engineering development process.
Develops key engineering and marketing relationships within the company's supplier business units to drive collaboration and solution development at the engineering level.
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Prepares high-quality labeling and artwork package aligned in accordance with company requirements and provides operational support to Country Regulatory Affairs (CRA) for regulatory activities (database maintenance, regulatory record management) within the ILS scope of work.
Ensure labeling and artwork deliverables are completed accurately and within established timelines.
Supports the preparation of the metrics for the designated business process.
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Provide L2 technical support for production and non-production environments, with strong hands-on experience in Linux, Oracle Database, and Shell Scripting.
Monitor the health and performance of applications, servers, databases, and infrastructure using enterprise monitoring tools.
Investigate, troubleshoot, and resolve issues across applications, middleware, databases, networks, and operating systems.
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Support the sales department with administrative tasks such as preparing quotations, processing orders, issue Invoice and Delivery order and tracking shipments.
Coordinate communication between departments.
Respond to customer inquiries via phone and email, providing excellent service.
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Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
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Responsible to provide system and functional support for key business applications, including SCM, ERP, Batching Plant system, softphone system and other online system.
Assists in implementing application-related projects across the Central and Eastern regions, including HQ Office and the plants.
Analyzing business data, creating reports and dashboards to support decision-making, training end users, resolving system issues, and promoting the use of AI and digital tools to automate workflows and improve efficiency across the company group.
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Contacting existing customers and gaining inquiries both exports and imports.
dealing with oversea agent for all the inquiries by email.
Obtaining best shipping rates and quoting customers and oversea agents for Sea freight, Air freight, Customs forwarding, warehousing and door delivery.
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We are looking for a Tech Support Lead to take the next step from being a strong individual contributor into leading day-to-day technical support. This is a hands-on role, not a management position: you are not a developer, but you can read code, trace it through a system, identify the root cause of a bug, and make a simple, low-risk fix yourself when appropriate. For anything beyond a simple fix, you partner closely with the development team to drive issues to a permanent resolution. You are comfortable using AI-assisted tools to speed up investigation, debugging, and documentation. Alongside the technical work, you act as the point person for your support team, guiding less experienced teammates and helping raise the overall standard of how issues get investigated and closed.
Senior Application Support Executive (RM4000 - RM5000)
JOB PURPOSE:
• Responsible to provide system and functional support for key business applications, including SCM, ERP, Batching Plant system, softphone system and other online system.
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Responsible to provide system and functional support for key business applications, including SCM, ERP, Batching Plant system, softphone system and other online system.
Assists in implementing application-related projects across the Central and Eastern regions, including CIMA HQ and the UPC Plant.
Analyzing business data, creating reports and dashboards to support decision-making, training end users, resolving system issues, and promoting the use of AI and digital tools to automate workflows and improve efficiency across the CIMA Group.
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Coordinate preventive and corrective maintenance activities for retail outlets, including M&E systems, refrigeration, air-conditioning, lighting, plumbing, and store fixtures.
Ensure timely response, follow-up, and resolution of maintenance requests, breakdowns, and emergency issues.
Act as Person-in-Charge (PIC) for assigned outlets or regions, providing maintenance support and guidance to store teams.
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