Operate & oversee reconciliation technology to deliver a fully reconciled gross NAV to the client operations team including cash, position and receivables – holdbacks
Provide timely, empathetic support for non-complex inquiries across assigned channels (voice, chat, live messaging, email, social media, etc.), using SOPs, macros, and knowledge articles to resolve issues while meeting CSAT, quality, and productivity targets.
Provide timely, empathetic support for non-complex inquiries across assigned channels (voice, chat, live messaging, email, social media, etc.), using SOPs, macros, and knowledge articles to resolve issues while meeting CSAT, quality, and productivity targets.
At least 2 years experience as Shift Supervisor in F&B sector, preferably Coffee Outlet. Training will be provided with Certification at our Kenangan Academy.
At least 2 years experience as Shift Supervisor in F&B sector, preferably Coffee Outlet. Training will be provided with Certification at our Kenangan Academy.
Own the intercompany order portfolio from purchase requisition to purchase order, including order visibility, delivery-date alignment, quantity updates and disciplined follow-up across network plants.
Own the intercompany order portfolio from purchase requisition to purchase order, including order visibility, delivery-date alignment, quantity updates and disciplined follow-up across network plants.
You will interact with premium customers to protect their account from fraud activities, primarily on inbound and outbound calls, whilst proving World Class service.