Drive identification and qualification of high-value opportunities into the sales pipeline; own first-line relationship development with prospective high-value accounts across Vietnam and the Philippines
Take a consultative approach: understand the prospect's business, goals, and challenges before recommending a solution
Consistently hit pipeline quality and progression metrics, including inbound lead follow-up and outbound account engagement
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Overall responsible for building and optimising our current operational procedures, using advanced lean process methodology to improve our QA functions to improve overall e-commerce moderation quality.
Overall responsible for standardising, leaning and sharpening current workflows (including offline/online QA activities, RCA analysis or other regular QA analytics), outputting and documenting all workflows/SOPs and cascading to different QA teams globally.
Responsible for evaluating the priority of different projects and promoting projects as the process professional.
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Undergo Intensive Academy Training: Participate in a structured training program that covers Dell Technologies' advanced data center infrastructure, networking, and AI solutions
Learn the Ropes and Stay Ahead: Gain hands-on experience with our cutting-edge data center solutions and explore the latest trends in cloud computing and AI, while discovering how modern IT infrastructure is evolving and helping customers adapt to exciting new technologies
Customer Connection: Develop your skills in understanding customer needs and crafting tailored tech solutions that set us above the rest
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Individuals who are completing or have recently completed a Bachelor's degree in data, statistics, computer science, law, linguistics, or social sciences preferred;
Internship, academic project, campus organization, or full-time experience in data quality, quality assurance, content moderation, compliance, content operations, editorial review, or AI data / annotation is a strong plus;
Excellent English proficiency (listening, speaking, reading, writing) with accurate comprehension of English video and text content; IELTS 7.5 / TOEFL 105 or equivalent
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Engaging with Customers: Handling inbound/outbound calls with a focus on managing customers collections, billing related queries, and follow up
Building rapport and responding to customers enquiries in an appropriate manner, offering personalized service with a “can do” attitude. Maintain a professional, empathetic approach with every customer
Cross-Functional Collaboration: Partner with other functions e.g. Billing team to resolve blockers
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