Overall responsible for building and optimising our current operational procedures, using advanced lean process methodology to improve our QA functions to improve overall e-commerce moderation quality.
Overall responsible for standardising, leaning and sharpening current workflows (including offline/online QA activities, RCA analysis or other regular QA analytics), outputting and documenting all workflows/SOPs and cascading to different QA teams globally.
Responsible for evaluating the priority of different projects and promoting projects as the process professional.
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Individuals who are completing or have recently completed a Bachelor's degree in data, statistics, computer science, law, linguistics, or social sciences preferred;
Internship, academic project, campus organization, or full-time experience in data quality, quality assurance, content moderation, compliance, content operations, editorial review, or AI data / annotation is a strong plus;
Excellent English proficiency (listening, speaking, reading, writing) with accurate comprehension of English video and text content; IELTS 7.5 / TOEFL 105 or equivalent
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Engaging with Customers: Handling inbound/outbound calls with a focus on managing customers collections, billing related queries, and follow up
Building rapport and responding to customers enquiries in an appropriate manner, offering personalized service with a “can do” attitude. Maintain a professional, empathetic approach with every customer
Cross-Functional Collaboration: Partner with other functions e.g. Billing team to resolve blockers
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