Lead strategic and operational improvement projects across multiple business functions, from problem identification and analysis through implementation and post-project evaluation.
Strong leadership and people management skills, with experience guiding AI, data, or software teams and collaborating across technical and non-technical stakeholders.
Strategic Planning and Implementation: Develop and execute fund strategies and business plans across online and offline channels to meet financial targets.
Strategic Planning and Implementation: Develop and execute fund strategies and business plans across online and offline channels to meet financial targets.
Coordinate daily Order-2-Cash operational tasks for Billing Management including Service Charging and Accounts Receivable Sub-Ledger Management, ensuring timely and accurate execution according to work instructions and service level agreements
Lead, mentor, and develop a team of Product Managers by setting clear objectives, providing coaching, and conducting performance reviews to drive individual and team excellence
Lead a team of Legal Response agents day-to-day: assign and triage incoming law enforcement requests, monitor SLA and quality performance, and step in on complex or time-sensitive cases.
Manage weekly and monthly pantry supplies, stationery inventory and replenishment, and meals for office and staff events (e.g., All Hands, lunch & learn, client visits, monthly events)
Own the scalability posture of the entire FundedNext platform — proactively identify bottlenecks, design horizontal and vertical scaling strategies, and ensure the infrastructure handles 2–5x traffic growth without degradation.
Own the scalability posture of the entire FundedNext platform — proactively identify bottlenecks, design horizontal and vertical scaling strategies, and ensure the infrastructure can handle 2–5x traffic growth without degradation.
Oversee the daily operations of the customer service center, including workforce scheduling, shift planning, and resource allocation to ensure operational efficiency and achievement of Service Level Agreements (SLAs).