Defining the Scope:Working with stakeholders to clearly define what the project will and will not deliver to prevents scope creep, where the project grows beyond its original boundaries.
Manage user feedback channels, including the brand website, e-commerce platforms, Facebook, YouTube, Instagram, WhatsApp, and user feedback systems, to address pre-sales, post-sales, and technical issues raised by customers.
Proactively identify and pursue new business opportunities through various channels, including cold calling, networking, and attending industry events, to generate qualified leads for IT/software solutions.