Business Development & Pipeline Generation: Actively prospect, cold-call, and network to generate high-quality leads across educational institutions, trading/commodity/plantation firms, and corporate enterprises.
Consultative Selling & Demos: Conduct compelling product demonstrations and presentations tailored to the specific pain points of diverse stakeholders.
Solution Scoping: Collaborate closely with our technical and development teams to scope requirements for custom software and website projects, ensuring accurate proposals and quotes. Provide feedback from prospects to the product team for product improvement.
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The MYSG Customer Happiness Manager is responsible for leading end-to-end customer support operations, driving customer experience improvements, and building a high-performing service team across Malaysia and Singapore.
This role oversees operational performance, SOP governance, workforce planning, stakeholder collaboration, and customer journey enhancements to ensure consistent, efficient, and customer-centric service delivery across all touchpoints.
The position also plays a key role in strengthening service quality, operational scalability, and continuous improvement initiatives aligned with business and customer needs.
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Conducting product demonstrations. Execution of retail operations activities and application of effective sales techniques to understand customer needs and promote relevant products and services, i.e. sales, servicing and administration at outlets and comply with the guidelines, policies, procedures and SLAs.
Create conversations and engage with the customers to convert into sales opportunities (postpaid / prepaid registrations, devices, VAS and accessories, etc.)
Result-driven and stay up-to-date with the product features and maintain retail outlet visual appearance in high standards.
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