Be responsible for leading a consulting team in providing services to clients; in the areas of Enterprise IT Transformation initiatives on SAP
You are the day-to-day point of contact for clients and senior managers on projects. You structure and engage teams to deliver high quality outputs
Along with senior management, you take the lead in identifying client issues and proposing the most appropriate approach for challenges that governments face
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Be responsible for leading a consulting team in providing services to clients; in the areas of Enterprise IT Transformation initiatives on SAP
You are the day-to-day point of contact for clients and senior managers on projects. You structure and engage teams to deliver high quality outputs
Along with senior management, you take the lead in identifying client issues and proposing the most appropriate approach for challenges that governments face
...
You may be assigned as Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
To render 2nd level or 3rd level AMS support for escalated issues by performing in-depth production incident (medium to complex level) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract
To identify and perform problem management to reduce re-occurring issues/incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time-frames and with quality.
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