Own and grow a portfolio of accounts across Malaysia, consistently meeting or exceeding sales targets through new business, cross-sell, and upsell of ANSYS simulation software and services.
Understand customer engineering challenges and recommend tailored ANSYS solutions across structural, CFD, thermal, electromagnetic, multiphysics, and systems simulation domains.
Develop and execute comprehensive account plans including customer profiles, value mapping, strategy, goals, tactics, and milestones.
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Designing and implementing the first generation of network automation playbooks, scripts, and templates for standard changes, provisioning, and configuration compliance across IT and OT networks
Selecting and implementing initial toolchain components (e.g. Git repository, CI/CD tool, Ansible/Terraform, basic test frameworks) defining how they will be used by the operations team
Establishing and configuring core network monitoring and logging for the data centre (devices onboarded, alert rules, dashboards, basic SLOs) and integrating where possible with ITSM/CMDB/DCIM platforms
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Lead and coordinate electrical, mechanical, controls, and CAD engineering teams to deliver complete and accurate IFC drawing packages (single-line diagrams, GA layouts, wiring schematics, HVAC/CFD layouts, grounding, fire systems, network architecture, etc.)
Review and validate SOO (Sequence of Operations) documentation for power, cooling, and controls systems to ensure alignment with solution architecture, customer specifications, and factory integration constraints.
Oversee preparation of commissioning documentation, including FAT scripts, test procedures, load-bank plans, protection coordination files, and integrated system validation steps
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Create high-quality technical documentation, including user manuals, installation guides, service manuals, and troubleshooting guides. Translate complex technical information into clear, concise, user-focused content that meets applicable standards and requirements.
Create, edit, and maintain documentation for Product Inspection solutions. Review and revise content to ensure accuracy, consistency, and clarity. Support product launches by delivering complete and timely documentation.
Work closely with product managers, engineers, software developers, service teams, and Subject Matter Experts (SMEs) to gather, validate, and maintain technical information. Develop a strong understanding of products and services to ensure documentation accuracy.
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Create high-quality technical documentation, including user manuals, installation guides, service manuals, and troubleshooting guides. Translate complex technical information into clear, concise, user-focused content that meets applicable standards and requirements.
Create, edit, and maintain documentation for Product Inspection solutions. Review and revise content to ensure accuracy, consistency, and clarity. Support product launches by delivering complete and timely documentation.
Work closely with product managers, engineers, software developers, service teams, and Subject Matter Experts (SMEs) to gather, validate, and maintain technical information. Develop a strong understanding of products and services to ensure documentation accuracy.
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Candidates should possess strong Sales Engineering skills to interpret technical requirements and recommend appropriate industrial solutions.
Candidates should possess Technical Support capabilities to assist customers with product selection, troubleshooting, and application guidance.
Candidates should possess effective Communication skills for presenting technical information clearly and collaborating with customers, suppliers, and internal teams.
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Provide Level 2/3 application support for core business systems — ERP, CRM, HRMS, and other core platforms — including troubleshooting, root-cause analysis, and resolution.
Serve as escalation point for issues that cannot be resolved at Level 1, and coordinate with application vendors and third-party support where required.
Investigate and resolve data, configuration, workflow, and integration issues across connected systems.
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Provide Level 2/3 application support for core business systems — ERP, CRM, HRMS, and other core platforms — including troubleshooting, root-cause analysis, and resolution.
Serve as escalation point for issues that cannot be resolved at Level 1, and coordinate with application vendors and third-party support where required.
Investigate and resolve data, configuration, workflow, and integration issues across connected systems.
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Schedule service task with MVM and coordinate on the monthly service for chiller, cooling tower, water pump and water treatment including annual chiller ASD & quarterly legionella test.
Obtain updates on the service progress and parameter summary update from operator.
Attend site meeting with MVM and provide advice on operational related matter.
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Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
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Maintain and perform necessary support at customer site, such as troubleshooting, corrective and preventive maintenance, and installation hardware and software modification
Provide service training to the customer and peers
Handle walk-in, incoming call and email enquiries from the sales force, demonstrating excellent customer service skills to meet and exceed customer expectations.
Follow up on and resolve complaints, ensuring satisfactory closure within the agreed service standards.
Work closely with team members and leaders to achieve quality outcomes and productivity targets.
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Develop a thorough understanding of customer RFQs, technical specifications, and application requirements to accurately identify customer needs
Evaluate customer requirements and propose technically sound, commercially viable, and competitive Beckhoff solutions
Maintain a high level of technical competency on Beckhoff products, technologies, software, and industry applications through continuous learning and training
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Own and grow a portfolio of accounts in Malaysia's electronics and semiconductor sector, consistently meeting or exceeding sales targets through new business, cross-sell, and upsell of ANSYS simulation software and services.
Understand customer engineering challenges across IC design, PCB design, RF/Microwave, embedded systems, and NPI/test engineering and recommend tailored ANSYS solutions accordingly.
Develop and execute comprehensive account plans including customer profiles, value mapping, strategy, goals, tactics, and milestones.
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