Monitor product formulation guidelines and ensure procedure compliance to improve existing products, reduce costs, enhance performance, and simplify manufacturing processes
Manage product formulation at laboratory and pilot scale, ensuring reliable, high-quality outcomes that meet customer and business expectations
Lead the implementation of product development projects, ensuring efficient resource planning and on-schedule delivery aligned with project timelines
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Drive growth of existing Specialty Chemicals Industry (SCI) accounts while delivering strong after-sales support to retain and deepen long-term customer relationships
Actively explore new markets and develop new customer accounts to expand DKSH's commercial footprint across designated territories
Promote and manage the full range of assigned products within designated territories, ensuring broad market penetration and high levels of customer satisfaction
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Maintain and perform necessary support at customer site, such as troubleshooting, corrective and preventive maintenance, and installation hardware and software modification
Provide service training to the customer and peers
Application Support & Maintenance: Troubleshoot, debug, and resolve technical and functional issues for complex enterprise applications including IFCA Net, IFCA Mall, RPA / UiPath automation, Talend, ABBYY FlexiCapture, I-Residential, and CSS systems.
SLA & Incident Management: Manage incoming incidents and service requests, keeping resolution times strictly within agreed SLAs while monitoring system performance to maximize application availability.
Root Cause Analysis: Perform detailed root cause investigations for recurring technical issues and implement sustainable, long-term operational solutions.
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Application Support & Maintenance: Troubleshoot, debug, and resolve technical and functional issues for complex enterprise applications including IFCA Net, IFCA Mall, RPA / UiPath automation, Talend, ABBYY FlexiCapture, I-Residential, and CSS systems.
SLA & Incident Management: Manage incoming incidents and service requests, keeping resolution times strictly within agreed SLAs while monitoring system performance to maximize application availability.
Root Cause Analysis: Perform detailed root cause investigations for recurring technical issues and implement sustainable, long-term operational solutions.
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