Oversee and manage the overall daily operations of the After Sales Department, including workshop, service, repair, maintenance, warranty, and spare parts coordination.
Plan, coordinate, and monitor after-sales activities to ensure efficient operations and high-quality customer service.
Monitor workshop activities, job allocation, repair progress, turnaround time, and technician productivity.
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After-Sales Service Strategy
Team Leadership
Service Operations Management
Conflict Resolution
Problem-Solving
Customer Support
Customer Relationship Management (CRM)
+5
Posted
20 hours ago
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Responsible for the company’s over IT operations in terms of hardware, software, network infrastructure and server related matters.
Setup, configure, support and maintain various hardware, operating systems, networks and security.
Support existing IT infrastructure including server administration, database administration, network operations and configurations, backup/recovery, system access security, email administration and application administration.
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Collaborate with the sales team and lead deep-dive sessions with customers to understand their current infrastructure, pain points, and future goals, and translate them into technical solutions.
Conduct live product demonstrations, presentations, and manage Proof of Concept (PoC) evaluations to prove the value of proposed solutions.
Provide pre-sales support, including preparing bill of materials, technical proposals, and technical specifications.
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Lead Site Operations: Supervise electrical installation, construction activities, site teams and subcontractors while ensuring safety, quality and timely progress.
Manage Project Performance: Monitor site progress, costs, materials and project P&L; handle claims, documentation, procurement and tender support.
Coordinate & Deliver: Work closely with management, consultants, authorities and stakeholders, including site visits and CAD drawing updates, to ensure projects are completed safely, on time, within budget and to required standards.
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Establish and maintain strong relationship with clients and serve as their main point of contact.
Maintain clear and proactive communication with clients, providing regular project updates, and addressing their needs and challenges in a professional and timely manner.
Responsible to ensure smooth end-to-end project execution, from project initiation to project launch within the agreed scope, time, cost, and quality.
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The Project Estimator (Procurement) is responsible for preparing accurate project cost estimates, managing procurement activities, sourcing suppliers, negotiating pricing, and ensuring timely purchasing of materials and services to support project execution. This role works closely with project teams, suppliers, and clients to achieve project objectives within budget and schedule.
Design and develop end-to-end learning solutions using instructional design methodologies and adult learning principles.
Lead the development of blended learning experiences, including digital learning, classroom facilitation materials, performance support tools, and assessments.
Conduct learning needs analysis in partnership with business stakeholders to identify capability gaps and recommend appropriate learning interventions.
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