Lead and manage the service team responsible for calibration, maintenance, and repair of metrology instruments, mainly Coordinate Measuring Machine (CMM), Vision/Multisensor Measuring System, Portable Measuring Arm, Laser Tracker and etc.
Work closely with the Administrator in planning and managing the service team schedule.
Plan and schedule calibration for service tools and equipment.
...
Service the range of Industrial, Advanced and Portable Metrology that we sell for dimensional measurement, defect analysis, quality and reverse engineering. Service the range of in-line checkweighers, X-ray, and metal detectors we sell for automated weight, hazard point, and quality control in food, pharma, and industrial applications. This includes installing, commissioning, troubleshooting, repairs, preventive maintenance and calibrations.
Perform work assignments efficiently and methodically, and in the course, also keep in touch with customers to actively improve customer satisfaction with us/our products.
Update CRM on a timely and effective basis for team-wide follow-up and teamwork support
...
Support the sales team to secure business prospects and increase the company revenue.
Query prospects to qualify sales opportunities in conjunction with sales team in order to accurately determine product fit, size and probability of success.