Must have experience working in an IT service environment within a complex and diverse organization.
Minimum of 7 - 10 years of experience working in a service environment where ITIL service management principles and processes (Service Transition, Change, Release, or Operations) are implemented.
Previous experience in a customer-facing role or Shared Services Environment is an added advantage.
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Excellent interpersonal and communication skills in both verbal and written English/Bahasa Malaysia.
Excellent in Microsoft Excel with data analytical skills / dashboarding is a plus. Ideally experienced in the use of spreadsheets, estimating pricing models, and cost management tools.
Highly organized, self-motivated, and results-driven with a positive attitude and the ability to work collaboratively.
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Strong understanding of Go concurrency patterns: goroutines, channels, context propagation, and the failure modes that come with each
Proven experience designing and operating microservices at production scale — service decomposition, ownership boundaries, and managing the operational complexity of distributed systems
Strong hands-on experience with inter-service communication: gRPC and Protocol Buffers, REST, and the trade-offs between synchronous and asynchronous patterns
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