Candidates should possess strong Customer Service and Customer Support skills, with experience handling complex inquiries and issue resolution.
Candidates should possess capabilities in Customer Satisfaction and Customer Service Management, including managing service performance and driving improvement initiatives.
Candidates should possess excellent Interpersonal Skills, with the ability to build trust-based relationships with customers and collaborate effectively with internal teams....
Plan and monitor daily product measurement and installation schedule to ensure timely delivery in accordance with customers' requirements and company standards.
Liaise with sub-contractors and house owners for scheduling of product measurement and installation services and update status accordingly from time to time.
Prepare all relevant documents pertaining to product measurement and installation services' request and promptly update all such information into system....
Coordinate import and export shipments with shipping lines, co-loaders, hauliers, shippers, consignees, and other relevant parties.
Monitor shipment status, vessel schedules, cut-off times, ETA/ETD, and deadlines to ensure smooth and timely shipment arrangements.
Coordinate and follow up on import and export documentation, including Bills of Lading, Delivery Orders, Certificates of Origin (CO), permits, customs-related documents, and other relevant shipping documents, where applicable....
To support warehouse tenders for core + surrounding systems.
To assist with analyzing customer requirements + providing the right solutions.
To support information system (IS) application configurations, EDI, testing, training + go-live activities along with providing hyper care support when needed....
Focus on the Family Malaysia (FOFM) is a not-for-profit organisation dedicated to helping families thrive. Since 1997, we provide relevant, reliable and reproducible programmes, trusted resources, and family counselling services that strengthen relationships in marriage, parenting, and youth. We partner with like-minded individuals and organisations to nurture, support, and protect time-honoured values and the institution of the family – because we believe strong families build strong communities.
We are looking for a hands-on and resourceful IT & Systems Lead to independently manage and strengthen FOFM’s technology environment. This role oversees IT systems, supports day-to-day technology needs, and drives practical improvements across infrastructure, CRM capabilities, digital operations, and systems integration. The ideal candidate enjoys a broad scope of responsibilities and is passionate about using technology to enable smarter, more effective ways of serving our mission.
Build a portfolio of POCs and demo assets you can reuse across deals, which speeds up proposal delivery and raises technical confidence. These assets become concrete examples you can point to in future interviews and promotions.
Sharpen your architecture and integration skills on platforms like Genesys, Talkdesk, Avaya and Amazon Connect while working in real customer environments. Gain hands-on exposure to scripting in JavaScript or Python and to integrating CTI, CRM and WFM systems.
Expand your network by presenting at customer workshops and industry events. Work side-by-side with sales leaders and engineers to craft technical win stories that influence buying decisions....
Expand your portfolio by owning both new business outreach and account growth, tracking progress with CRM metrics and defined targets.
Build measurable digital campaigns across social and email channels, refine ad spend with analytics, and turn creative tests into conversion wins.
Strengthen your technical and customer-facing skills by running product demos, conducting onboarding sessions, and resolving merchant questions alongside support....