Perform routine maintenance and repair on Multi-Function Printers (MFPs) and photocopiers, including diagnosing and resolving mechanical, electrical, and software issues.
As a Technical Support Specialist, you will be responsible for providing exceptional support to AI Tech Account’s customers for its products. You will analyze support tickets to identify common issues, synthesize the information and document troubleshooting steps and suggested responses. You will be responsible for improving the internal documentation (help center and support playbooks) and sharing the knowledge with your teammates.
As a Technical Support Specialist, you will be responsible for providing exceptional support to AI Tech Account’s customers for its products. You will analyze support tickets to identify common issues, synthesize the information and document troubleshooting steps and suggested responses. You will be responsible for improving the internal documentation (help center and support playbooks) and sharing the knowledge with your teammates.
Handle walk-in, incoming call and email enquiries from the sales force, demonstrating excellent customer service skills to meet and exceed customer expectations.
Handle walk-in, incoming call and email enquiries from the sales force, demonstrating excellent customer service skills to meet and exceed customer expectations.
Handle walk-in, incoming call and email enquiries from the sales force, demonstrating excellent customer service skills to meet and exceed customer expectations.
Solution Implementation: Translating business and operational requirements into scalable AI capabilities that automate workflows and augment decision-making.