Quickly respond to customer fault reports, independently complete after-sales fault diagnosis and repair of AGV system hardware and software, and ensure equipment is restored to normal operation in a timely manner.
Provide after-sales technical support for overseas projects, including online remote support and on-site emergency repair. When necessary, support on-site installation, commissioning, and testing of AGV systems to ensure proper equipment operation.
Provide technical support, answer customer inquiries, and be able to write English training documents, including service reports, operation manuals, etc., as well as deliver operation and maintenance training to customers.
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Quickly respond to customer fault reports, independently complete after-sales fault diagnosis and repair of AGV system hardware and software, and ensure equipment is restored to normal operation in a timely manner.
Provide after-sales technical support for overseas projects, including online remote support and on-site emergency repair. When necessary, support on-site installation, commissioning, and testing of AGV systems to ensure proper equipment operation.
Provide technical support, answer customer inquiries, and be able to write English training documents, including service reports, operation manuals, etc., as well as deliver operation and maintenance training to customers.
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Provide Tier 2/3 technical support, troubleshooting complex hardware, software, network, and system issues through phone, email, chat, and remote assistance.
Diagnose root causes using logs, system data, code review, and basic SQL queries; implement fixes, workarounds, and configuration changes.
Monitor and maintain IT systems, hardware, operating systems, applications, and network connectivity; assist in deployments, migrations, and integrations.
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Provide engineering and technical support to dealers, customers, and internal stakeholders through remote communication and technical coordination.
Troubleshoot technical issues related to mechanical systems, automated equipment, and industrial solutions.
Prepare, update, and maintain technical documentation, including troubleshooting guides, maintenance manuals, work instructions, and technical procedures.
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untuk membantu mengekalkan pelayan pada pelbagai platform; terutamanya pelayan windows termasuk aplikasi web
bekerjasama dengan pasukan klien, pembangun dan rangkaian untuk menyelaraskan peningkatan, menampal dan menyelesaikan sebarang isu silang fungsi
untuk membantu dalam menyelesaikan masalah dan isu yang berkaitan dengan pelayan, isu yang semakin meningkat dalam organisasi atau vendor berdasarkan perjanjian penyelenggaraan
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Handle walk-in, incoming call and email enquiries from the sales force, demonstrating excellent customer service skills to meet and exceed customer expectations.
Follow up on and resolve complaints, ensuring satisfactory closure within the agreed service standards.
Work closely with team members and leaders to achieve quality outcomes and productivity targets.
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Candidates should possess strong Troubleshooting and Technical Support skills to identify, analyze, and resolve system and user issues efficiently.
Candidates should possess solid Maintenance & Repair capabilities for hardware and software, including installing, configuring, and restoring IT equipment.
Candidates should possess Training abilities to guide users on proper system usage, basic issue resolution, and best practices in IT safety.
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Provide Level 2/3 application support for core business systems — ERP, CRM, HRMS, and other core platforms — including troubleshooting, root-cause analysis, and resolution.
Serve as escalation point for issues that cannot be resolved at Level 1, and coordinate with application vendors and third-party support where required.
Investigate and resolve data, configuration, workflow, and integration issues across connected systems.
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