Managing/coordinating service provider performance including tracking work order completion and validating invoices as needed. Provide facility specific assistance to the project management team as needed or requested.
Ensure all site management and operations practices comply with company and client standards.
Communicate/Escalate with appropriate parties (facility manager, client, OEM vendors, etc.) as needed.
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Planning & Scheduling: Support planning and scheduling of service and project activities using FSM. Assist in coordinating end‑to‑end planning processes for Malaysia operations with proactive notification for customer on future/preventive service scheduling. Support planning activities related to new Installation Base (IB).
Service, Warranty & ISO Support: Assist with warranty administration for both service and project scopes. Support ISO process compliance, including documentation tracking and process coordination. Coordinate service calibration activities and ensure proper completion and records.
Technical & Back‑Office Support: Provide 2nd‑level ticketing and technical support to service and back‑office teams. Assist with purchase order (PO) chasing and coordination with internal stakeholders. Support day‑to‑day back‑office operational activities related to service and projects.
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Act as a single point of contact for phone calls and tickets from employees concerning IT issues and queries.
Provide 1st and 2nd level support - troubleshoot and resolve IT related problems form software to hardware, such as Microsoft Windows 10 & above and Microsoft Office 365, laptops, desktops, printers, mobile devices, network connection.
Handle IT support phone calls and tickets within SLA defined.
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