Effectively manages technicians and advisors, to ensure team objectives are being carried out
Displays extensive working knowledge of industry standards and practices, including product details and company services offered
Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaint quickly and professionally
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IT Support
System Administration
IT Project Management
Technical Support
Software Installation
Hardware Troubleshooting
Database Management
Network Administration
Assist senior technicians in the installation, testing, and commissioning of fire protection systems, ensuring compliance with all relevant codes and standards.
Perform routine maintenance and inspections on various mechanical and electrical systems within client facilities, including HVAC systems, to identify and address potential issues.
Provide technical support to clients and internal teams, troubleshooting and diagnosing problems related to fire protection, electrical, and mechanical systems.
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Conduct and provide assistance in field service activities for various types of air compressors, including start-ups, overhauls/repairs, maintenance, and troubleshooting.
Provide troubleshooting and technical support to channel partners and customers across Malaysia under the guidance of senior engineers or technical advisors from international
Follow up on customers’ warranty claims and provide support in resolving issues and/or recommending suitable solutions.
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Membaiki dan menyelesaikan masalah smartphone / tablet pelanggan.2. Mengemaskini status pembaikian dan rekod pelanggan dalam sistem.3. Mencadangkan produk yang sesuai dengan keperluan pelanggan.4. Membuat pemasaran secara online ataupun offline.5. Menyusun dan menyemak bilangan stok alat ganti di dalam inventori.6. Mengurus urusan kewangan harian dengan jujur, tepat dan berintegriti.