- Knowledge on End User Computing Devices (Laptop / Desktop / VDI)2. Ability to provide technical support over the phone3. Excellent Oral and Written Communication skills4. Hands on Experience on resolving customer issues related to the infrastructure5. Assist with support of network connectivity, PCs, and VPN connectivity6. Experience on Remote Desktop Client Software’s7. Ability to resolve and or provide work around8. Anticipate customer needs and proactively identifies solutions9. Enthusiastic Maintain high customer / end user satisfaction10. Strong in Communication skills and inter-personal skills.11. Should have good experience in troubleshooting hardware issues for both desktops and laptops.12. Should have experience in Active Directory and desktop engineering13. Hands on experience on VMware and VDI troubleshooting.