IT support: Maintain and monitor the hotel’s IT infrastructure, including servers, networks, workstations, printers, and communication systems.
User service: Providing user support, which includes system user permissions or troubleshooting.
Guest experience: Attend to guests on IT-related inquiries and assist them with technology issues related to internet connectivity or in-room technology when required.
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Provide exceptional service: Promptly address technology equipment and connectivity service requests to ensure smooth operation of technology infrastructure, IT systems, and cellular services in compliance with Hilton Technology Network (HTN) standards
Keep tech equipment running smoothly: Maintain and manage inventory of technology equipment, hardware, software, and related assets
Perform tech installations: Install, set up, and break down A/V, communication, networking, and IT equipment in guest rooms, meeting spaces, and hotel work areas
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