Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.
Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
...
Responsible to prepare/update training content, arrange and planning, regularly conduct product trainings for external customers including developers, consultants, architect, contractors, institutions (CSR training)
Responsible to develops & administers training programs for employees & customers.
Responsible to creates training content that related to customer needs and requirements.
...
Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
...
Provide 1st and 2nd line support for APAC users across project sites, regional offices and remote locations, covering desktops, laptops, mobiles, printers, meeting room technology, Microsoft 365, approved applications, connectivity and basic server or system issues.
Act as a professional first point of contact for APAC users via phone, email, Teams and the IT service management system, ensuring timely support across regional time-zone requirements and site operating patterns.
Log, categorise, prioritise, update and resolve incidents and service requests with clear notes, actions taken, resolution details and appropriate linkage to site, project, asset or user impact.
...
Provide courteous and timely technical support to end-users via phone, email, or chat, assisting with IT-related issues, questions, and service requests.
Troubleshoot hardware and software problems, identify root causes, and work towards effective solutions. Escalate complex issues to higher-level support as needed.
Create, document, and manage service desk tickets in a timely and organized manner, ensuring accurate tracking and resolution of incidents.
...
Handle walk-in, incoming call and email enquiries from the sales force, demonstrating excellent customer service skills to meet and exceed customer expectations.
Follow up on and resolve complaints, ensuring satisfactory closure within the agreed service standards.
Work closely with team members and leaders to achieve quality outcomes and productivity targets.
...
To provide IT support to retail outlets and head office
Maintain and troubleshoot problems with computer systems - hardware & software, server, e-mail, network, CCTV, PABX, visual & audio system and peripheral equipment; provide solutions and carry out repairs where required
Resolve end user requests or problems at sites in the areas of desktop, laptop, servers hardware, network, firewalls, system infrastructure, and other peripherals or related applications
WAN / LAN administration and maintenance of windows servers, configure and administer associated applications and services
Maintain network equipment such as firewall, routers, switches, IDS, load balancer, DHCP, DNS and remote access services for global offices
...