Provide first-line IT support and request fulfilment through ServiceNow across Microsoft 365, Entra ID, endpoint, connectivity, and security-related services.
Own and manage incidents and service requests from initial contact through to resolution or effective escalation, ensuring SLA compliance.
Deliver clear, timely, and professional communication to users throughout the entire ticket lifecycle.
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We are looking for a Tech Support Lead to take the next step from being a strong individual contributor into leading day-to-day technical support. This is a hands-on role, not a management position: you are not a developer, but you can read code, trace it through a system, identify the root cause of a bug, and make a simple, low-risk fix yourself when appropriate. For anything beyond a simple fix, you partner closely with the development team to drive issues to a permanent resolution. You are comfortable using AI-assisted tools to speed up investigation, debugging, and documentation. Alongside the technical work, you act as the point person for your support team, guiding less experienced teammates and helping raise the overall standard of how issues get investigated and closed.
Provide real time human-assisted customer support via various channels including but not limited to voice, live chat, email, social media, L1 and L2 support, handle enquiries and resolve any issues while building and maintaining good relationships with Digibank customers in Singapore
Guide our customers in using the Digibank application and resolve issues as per SOPs via self serve tools, HelpCentre and FAQs.
Clear understanding and adherence to the SOPs, resolution solutioning and on-going process improvements
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Commission new stores end to end — rack layout, structured cabling, router/firewall and managed switch configuration, VLAN segmentation (management / POS & token / IoT machines / CCTV / staff), access point setup, WireGuard tunnel back to HQ, Zabbix agent registered.
Bring the machine layer online — wire and address washer/dryer controllers, verify RS485/Modbus TCP connectivity, pull and run the Docker container for the IoT service, confirm the FastAPI endpoint is reachable and returning correct machine state, and prove each machine reads and writes before handover.
Diagnose faults to root cause — machines become offline, a token terminal drops off, a store loses its tunnel. You isolate it layer by layer (cable → link → IP → VLAN → route → firewall → service → application) and document what it actually was.
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At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Commission new stores end to end — rack layout, structured cabling, router/firewall and managed switch configuration, VLAN segmentation (management / POS & token / IoT machines / CCTV / staff), access point setup, WireGuard tunnel back to HQ, Zabbix agent registered.
Bring the machine layer online — wire and address washer/dryer controllers, verify RS485/Modbus TCP connectivity, pull and run the Docker container for the IoT service, confirm the FastAPI endpoint is reachable and returning correct machine state, and prove each machine reads and writes before handover.
Diagnose faults to root cause — machines become offline, a token terminal drops off, a store loses its tunnel. You isolate it layer by layer (cable → link → IP → VLAN → route → firewall → service → application) and document what it actually was.
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Conduct regular needs assessments across departments (sales, retail operations, finance, HR, marketing) to identify gaps that software, systems, or AI tools could solve.
Research, shortlist, and critically evaluate SaaS platforms, enterprise systems, and AI tools against business requirements, cost, scalability, and integration feasibility.
Run structured pilots or proof-of-concepts before full rollout, with clear success metrics.
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Diploma or Degree in Information Technology, Computer Science, Information Systems, Supply Chain, Logistics, Business Administration or a related field.
Preferably 2–5 years of experience in ERP support, TMS support, application support, business systems or a similar role.
Experience in a manufacturing, logistics, distribution or supply chain environment is highly preferred.
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Govern the end-to-end product business rules and policies management of mobile and home products, including Prepaid, Postpaid, Home WiFi and Fibre.
Ensure product business rules, configuration and operational processes are aligned with business objectives and regulatory requirements.
Establish, support and maintain product business rules, policies and operational guidelines for frontlines and CX for all product initiatives and launches
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