Customer Communication & Sales: Handle client inquiries promptly via phone, WhatsApp, email, or walk-ins. Provide professional travel advice, recommend itineraries, and follow up to secure bookings.
Document & Data Collection: Coordinate directly with clients to collect, verify, and check all required travel information, including passport copies, visa supporting documents, and passenger particulars.
Tour Leading & Guiding: Escort inbound or outbound tour groups as an official Tour Leader. Responsible for tour group safety, itinerary execution, time management, and delivering high customer satisfaction during the trip.
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On-the-Ground Group Management: Lead and manage tour groups from departure until return. Ensure strict time management, seamless logistics, and maintain group synergy and safety at all times.
Itinerary Execution & Quality Control: Supervise the delivery of all scheduled activities, meals, hotel check-ins, and transport. Ensure that on-site local guides, drivers, and sub-contractors strictly adhere to our agency's quality standards.
Crisis Intervention & Problem Solving: Act as the primary point of contact for any emergencies, including medical situations, flight delays, lost documentation (passports/visas), or sudden itinerary disruptions. Resolve conflicts and unexpected issues calmly and professionally.
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Data Entry: Assist in recording daily financial transactions, including supplier invoices, customer receipts, and payment vouchers into the company system.
Document Management: Maintain a proper sorting, labeling, scanning, and filing system for all accounting records to ensure documents are well-organized and easily retrievable.
Payment Verification: Cross-check and match customer payment proof (such as bank-in slips and transaction screenshots) against internal booking and reservation records.
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