Oversee daily F&B operations, ensuring seamless service delivery for functions, international schools, and corporate clients in Pulau Pinang.
Lead and manage a team of 21 employees, fostering a positive work environment and providing ongoing training and development in food and beverage management and customer service.
Implement and maintain stringent quality control standards for all food and beverage offerings, from menu planning and preparation to presentation and service.
...
Food and Beverage Management
Operations Management
Team Leadership
Quality Control
Staff Training
Budgeting
Inventory Management
Event Planning
Customer Service
Supplier Relations
Menu Planning
Cost Control
Develop and implement data-driven training strategies aligned with manufacturing operational goals, workforce capability requirements, and business objectives.
Analyze training effectiveness using learning analytics, performance metrics, competency assessments, and operational KPIs to drive continuous improvement.
Design, develop, and facilitate instructor-led, virtual, blended, and digital learning programs for manufacturing operations.
...
Develop and implement data-driven training strategies aligned with manufacturing operational goals, workforce capability requirements, and business objectives.
Analyze training effectiveness using learning analytics, performance metrics, competency assessments, and operational KPIs to drive continuous improvement.
Design, develop, and facilitate instructor-led, virtual, blended, and digital learning programs for manufacturing operations.
...