Oversee and manage the overall daily operations of the After Sales Department, including workshop, service, repair, maintenance, warranty, and spare parts coordination.
Plan, coordinate, and monitor after-sales activities to ensure efficient operations and high-quality customer service.
Monitor workshop activities, job allocation, repair progress, turnaround time, and technician productivity.
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After-Sales Service Strategy
Team Leadership
Service Operations Management
Conflict Resolution
Problem-Solving
Customer Support
Customer Relationship Management (CRM)
To perform mechanical skill on diagnose problems, replace or repair parts, testing, setting and make adjustments on machines, utilities and plant facilities.
To ensure all utilities and machine are well maintained and serviced as per scheduled.
To schedule and record the preventative machine in production area.
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