Provide Tier 2/Tier 3 technical support through phone, email, chat, and remote assistance by diagnosing complex product, application, hardware, operating system, and connectivity issues using logs, system dumps, code review, SQL queries, and network troubleshooting tools.
Project Management & Task Execution: Leverage strong project management skills to orchestrate delivery, ensuring work is completed efficiently, whether sequentially or in parallel. Implement rigorous task management to keep cross-functional teams aligned and accountable for their respective responsibilities.
Full-Stack Development: Design, develop, and maintain both front-end and back-end components of our DELMIA Operation Planning & Optimization applications, ensuring seamless integration and optimal performance.