Serve as the primary point of contact for business banking clients, addressing inquiries and resolving issues related to their accounts, transactions, and services via phone, email, and in-person.
Provide expert guidance and support on a range of business banking products, including current accounts, savings accounts, loans, and trade finance facilities, ensuring clients understand features and benefits.
Process and manage various banking transactions accurately and efficiently, such as account opening, fund transfers, cheque processing, and loan applications, adhering to all bank policies and procedures.
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Handle inbound customer inquiries via phone, email, and chat regarding business banking products and services, including accounts, loans, and digital banking platforms.
Provide accurate and efficient solutions to customer issues, escalating complex problems to the appropriate departments when necessary.
Assist business clients with account opening, maintenance, and transaction inquiries, ensuring compliance with bank policies and procedures.
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