Lead workshops with internal and external stakeholders to gather and validate requirements, using AI to prepare question sets, synthesise transcripts and surface gaps.
Virtualization & Server Management: Monitor, provision, and configure virtual machines (VMs) using VMware vSphere (ESXi hosts and vCenter Server) to support internal infrastructure requirements.
Participate in month-end GL closing and financial reporting, including preparation and review of P&L, balance sheet reconciliations, and journal entries.
Lead and manage the Application Support team by providing guidance, coaching, mentoring, and performance management to foster a collaborative and high-performing environment.