Own the end-to-end VIP user journey across App and Web, including VIP purchase, user center, benefits center, referral, notifications, swag/benefit application, and event participation.
Serve as the first point of contact for end users seeking technical assistance through phone, email, Microsoft Teams and the ticketing system; provide timely support and maintain accurate case records through resolution.
Administrative support for research projects, such as assisting in the recruitment of study subjects, coordinating study visits, managing participant reimbursement.