Define scope and manage business requirements for assigned projects from high level user journeys to detailed functional requirements for system development/enhancement or process improvement throughout the project lifecycle.
To coordinate all pre-training related matters i.e. training announcement, communicating & answering queries from sales team & agents, compiling registration nationwide, booking of training room in branches & hotel (if required), preparing attendance manually, preparing training material & courier to branch on-time
Actively manage daily work processes of designated territory to achieve operational and strategic objectives.-Analyze needs, develop and recommend alternatives for improvements to processes, customer service or products.
Develop and maintain profitable relationships with new and existing customers. Actively manage daily work processes of designated territory to achieve operational and strategic objectives.
Responsible for Claims operational support, business process analysis and other responsibilities / duties periodically assigned by supervisor to meet operational and/or other requirements.
Maintains external and/or internal distributor relationships by consistently requesting the correct evidence, consistently making the correct decision and always explaining rating decisions.
Advise on wording and coverage thereby facilitating application of best practice and appropriate management of any risks associated with writing country/regional covers under foreign global programs.
Support the execution of core functions within the department while gaining a comprehensive understanding of how the role contributes to the overall business and customer value chain