Communication

Active listening

Patience ...

Handling Live chats from customers that using the social media platform

Handling minimal outbound calls for special request (Occasionally basis)

Ad hocs task by the management

Customer service

Problem Solving

Analyzing Information

Customer service

Product Knowledge

Market Knowledge ...

To perform outbound calls to existing cliemts on business related enquiries and follow up services.

Provide product informations & solutions on customer's enquiries.

To perform outbound calls to existing clients on business related enquiries and follow up services.

Provide product information & solutions on customer's enquiries.

Flexible hours available

2-3 years of relevant work experience required for this role

Working rights required for this role ...

Job Description

Respond to customer inquiries and requests via phone, email, and live chat.

Provide accurate and comprehensive information regarding products, services, policies, and procedures. ...

Respond to customer inquiries and requests via phone, email, and live chat.

Provide accurate and comprehensive information regarding products, services, policies, and procedures.

Address customer complaints, concerns, and issues with empathy and professionalism. ...

Responsibilities:

• Respond to customer inquiries and requests via phone, email, and live chat.

• Provide accurate and comprehensive information regarding products, services, policies, and procedures. ...

Check to ensure that appropriate changes were made to resolve customers' problems.

Ensuring Customer Service satisfaction with clients

Following process and procedure of the Company. ...

Provide exceptional service and support via phone, email, and in-person interactions.

Respond promptly and professionally to customer inquiries, addressing questions about our programs, activities, and services.

Assist customers with registrations, and payments, ensuring accuracy and completeness of information. ...

The Customer Service Representative is responsible for for interacting with customers to provide information, support and problem resolution to inquiries and order status. They will serves as the customer’s main point of contact for delivery and order status. The customer service rep maintains proactive communication and acts on customer inquiries in an efficient and timely manner. Builds strong partnership internally with production, planning, logistics and business functions to identify and drive alternatives to deliver the customer order requirements.

General Responsibilities

• Serves as customers main point of contact related to delivery and order status for assigned customer portfolio ...