Oversee all restaurant operations to ensure that restaurants run smoothly. Train and supervise restaurant staff, ensure compliance with food health and safety regulations, and resolve customer complaints.
Responsibilities:
- Responsible & Direct day-to-day F&B Operations.
- Ensure customer satisfaction thru quality of service.
- Maximize resources to deliver F&B business unit's smooth operations & development.
Knowledge, Skills and Abilities:
-Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U, Bachelor's Degree, Post Graduate Diploma, any field.
- At least 2 to 3 years of working experience required in a similar position of F&B Services.
- Completion of a Food Service administration, hotel or restaurant management course is an asset.
- Excellent Sales skills
- Excellent Customer Service skills
- Good Communication skills
- Leadership skills
- Excellent Organizational skills
- Knowledge of the products, services, sector, industry and local area
- Knowledge of relevant legislation and regulations
Responsible for food and beverage operations and standards, training staff and handling customer complaints. The service talent's main function is to promote the hotel F&B Services and ensure guest satisfaction through developing and maintaining a strong team environment with an emphasis on guest satisfaction and delivery of prompt and courteous service.
Plan, coordinate, assign, oversee and participate as required in the preparation and serving of food, preparing and maintaining necessary records and files.
Maintain overall presentation and cleanliness of cafeteria at all times.
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Responsible for maintaining a consistently high level of customer service as outlined by The Avenue M Hotel, this includes talking to customers to monitor their experiences.
Greet and handle all guest interaction with a high level of professionalism and hospitality.
Execute assigned tasks according to the planned audit schedule.
Conduct regular inspections of outlets, including outstation visits, to ensure compliance with company policies, industry regulations, and standards of hygiene, safety, and quality.
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• Greeting customers who enter the shop.
• Be involved in stock control and management.
• Be involved in preparation of food and beverages.
• Be involved in retail sale of food and beverage products
• Assisting shoppers to find the goods and products they are looking for.
• Being responsible for processing cash and card payments.
• Stocking shelves with merchandise.
• Answering queries from customers.
• Reporting discrepancies and problems to the director.
• Giving advice and guidance on product selection to customers.
• Balancing cash registers with receipts.
• Dealing with customer refunds.
• Keeping the store tidy and clean, this includes hovering and mopping.
• Responsible dealing with customer complaints.
• Working within established guidelines, particularly with brands.
• Attaching price tags to merchandise on the shop floor.
• Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc.
• Receiving and storing the delivery of large amounts of stock.
• Keeping up to date with special promotions and putting up displays.
• Using information technology to record sales figures, for data analysis and forward planning;
• Dealing with staffing issues such as providing or organizing training and development;
• Talking to colleagues and customers, and identifying or resolving urgent issues;
• Greeting customers who enter the shop.
• Be involved in stock control and management.
• Be involved in preparation of food and beverages.
• Be involved in retail sale of food and beverage products
• Assisting shoppers to find the goods and products they are looking for.
• Being responsible for processing cash and card payments.
• Stocking shelves with merchandise.
• Answering queries from customers.
• Reporting discrepancies and problems to the director.
• Giving advice and guidance on product selection to customers.
• Balancing cash registers with receipts.
• Dealing with customer refunds.
• Keeping the store tidy and clean, this includes hovering and mopping.
• Responsible dealing with customer complaints.
• Working within established guidelines, particularly with brands.
• Attaching price tags to merchandise on the shop floor.
• Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc.
• Receiving and storing the delivery of large amounts of stock.
• Keeping up to date with special promotions and putting up displays.
• Using information technology to record sales figures, for data analysis and forward planning;
• Dealing with staffing issues such as providing or organizing training and development;
• Talking to colleagues and customers, and identifying or resolving urgent issues;
Manage all departments under his/her supervision ensuring high standards of product and service delivery and maximizing profitability while constantly delivering a unique food and beverage offer/experience.
Thorough knowledge of F&B operations including food, beverages, supervisory aspects, service techniques, and guest interaction, conference & banqueting operations and skills.
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