Gain international experience supporting Hong Kong and Taiwan customers in relation to their PC, Laptop enquiries.

The Position:

• The Executive –Technical Support will be required to manage incoming calls emails and chat pertaining to PCs, Laptops and related products and services.
• The position will require you to support the customers based Hong Kong and Taiwan in spoken and written English and Mandarin/ Cantonese.

The Requirements for the Role:

• Diploma/Degree in IT related disciplines with good computer hardware knowledge or experience in tech support.
• Good command of spoken and written English and Mandarin/ Cantonese.
• L1 level troubleshooting and customer service skills.
• Minimum of 1 year experience in a similar position.
• Contact centre experience is an advantage.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• Contact Centre Operating Days/Hours : Monday - Sunday 24/7.
• Rotational shifts.
• 5 day week; off days based on roster.
• Fresh graduates fluent in Mandarin /Cantonese are encouraged to apply.