Customer Service Executive
Kerja di Rumah
Graduan Baru
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SSM No : 1376499-X
MYR3,000 - MYR6,000 Per Month
Kerinchi, WP Kuala Lumpur and +1 other locations
Graduan Baru
Kerja Hangat
Lebih dari 60 telah memohon kerja ini
Posted 18 hours ago • Closing 2 Oct 2024
Lebih dari 60 telah memohon kerja ini
Kelayakan
- Bachelor's degree in Business Administration, Logistic, Operation Management, or related field
- Proven track record of managing logistics and customer support operations in a fast-paced environment
- Strong understanding of the Food Delivery Technology industry and competitive landscape
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to lead and motivate a team in a fast-paced, deadline-driven environment
- Ability to manage multiple priorities and work independently
- Experience with data analysis and reporting tools
- Proficient in Microsoft Office and Google Suite
- Ability to work flexible hours as needed
Tanggungjawab
- Oversee the day-to-day operations of the logistics and customer support teams, ensuring that service levels and quality metrics are met
- Identify process inefficiencies and develop strategies for improving operational efficiency and effectiveness
- Manage the performance of the logistics and customer support teams, including setting performance goals, providing coaching and feedback, and conducting performance evaluations
- Collaborate with cross-functional teams, including product, marketing, and engineering, to ensure a seamless customer experience
- Develop and maintain standard operating procedures for logistics and customer support operations
- Analyze customer feedback and operational data to identify trends and opportunities for improvement
- Monitor and report on key performance metrics, including order fulfillment, delivery times, customer satisfaction, and support resolution times
- Manage relationships with third-party logistics providers and other vendors as needed
- Ensure compliance with all relevant laws and regulations, including food safety and labor laws
Manfaat
- Work from home
- EPF + SOCSO
- Training provided
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