jobs in LiveExpress Sdn Bhd

Customer Service Executive

MYR3,000 - MYR6,000 Per Month

Kerinchi, WP Kuala Lumpur and +1 other locations

Graduan Baru
Kerja Hangat

Lebih dari 60 telah memohon kerja ini

Posted a day ago • Closing 2 Oct 2024

Lebih dari 60 telah memohon kerja ini

Kelayakan

  • Bachelor's degree in Business Administration, Logistic, Operation Management, or related field
  • Proven track record of managing logistics and customer support operations in a fast-paced environment
  • Strong understanding of the Food Delivery Technology industry and competitive landscape
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Ability to lead and motivate a team in a fast-paced, deadline-driven environment
  • Ability to manage multiple priorities and work independently
  • Experience with data analysis and reporting tools
  • Proficient in Microsoft Office and Google Suite
  • Ability to work flexible hours as needed

Tanggungjawab

  • Oversee the day-to-day operations of the logistics and customer support teams, ensuring that service levels and quality metrics are met
  • Identify process inefficiencies and develop strategies for improving operational efficiency and effectiveness
  • Manage the performance of the logistics and customer support teams, including setting performance goals, providing coaching and feedback, and conducting performance evaluations
  • Collaborate with cross-functional teams, including product, marketing, and engineering, to ensure a seamless customer experience
  • Develop and maintain standard operating procedures for logistics and customer support operations
  • Analyze customer feedback and operational data to identify trends and opportunities for improvement
  • Monitor and report on key performance metrics, including order fulfillment, delivery times, customer satisfaction, and support resolution times
  • Manage relationships with third-party logistics providers and other vendors as needed
  • Ensure compliance with all relevant laws and regulations, including food safety and labor laws

Manfaat

  • Work from home
  • EPF + SOCSO
  • Training provided

Kemahiran

Customer service Problem Solving Resolving Conflict Analyzing Information Multi-tasking
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Mengenai Syarikat

jobs in LiveExpress Sdn Bhd

LiveExpress Sdn Bhd LiveExpress Sdn Bhd is top company

Khidmat Pelanggan / Bantuan Pelanggan

Mengenai Syarikat

jobs in LiveExpress Sdn Bhd

LiveExpress Sdn Bhd LiveExpress Sdn Bhd is top company

Khidmat Pelanggan / Bantuan Pelanggan