Kerja Sepenuh Masa Operations Manager, Gaji tinggi MYR 10,000 di Connexion Holdings WP Kuala Lumpur - Maukerja

• Diploma or Bachelor’s degree in Business Administration or equivalent

• Minimum 5 years’ experience in Operations Manager’s role with proven and successful track records in F&B management.

• Ability to think strategically and take proactive decisions.

• Confident, result-oriented, detail-minded, self-motivated and pleasant attitude with good communication skills

• High degree of professional integrity.

• Ability to effectively resolve conflict.

• Strong delegation skills.

• Excellent follow up and persuasion skills.

• Ability to work independently and lead a team.

• Deliver timely, accurate and actionable business information to the management team and sales force on weekly/monthly basis:

• Establish and maintain sales targets.

• Track, analyse and report sales results to the management team.

• Manage vendor contracts.

• Full accountability for the effective delivery of people, customer experience, sales, profit, operational standards, and Health & Safety of team and customers

• Conduct frequent Service Audits ensuring all the guests are happy and satisfied with the level of service provided.

• Able to identify opportunities and methods to drive sales, traffic and return visits.

• Oversee implementation of outlet marketing promotions throughout the country

• Identify talents and determine current and future staffing needs in the restobars to ensure an adequate number of talents are built in pipeline to avoid interruptions in delivering a great Customer Experience.

Stakeholder and Partner Management:

• Develop and maintain strong relationships with key stakeholders, including suppliers, vendors, corporate clients, and regulatory bodies.

• Act as the primary point of contact for all stakeholder and partner communications.

Menu and Product Development:

• Collaborate with chefs and other staff to develop innovative and appealing menu items.

• Ensure menu items meet quality and profitability standards.

• Coach and mentor team members by providing timely feedback to create consistent individual and team performance.

• Develop effective sales performance management tools in line with the outlet performances

• Clear communication and follow-up plan on weekly basis

• To participate in new outlet set-up

• Other ad-hoc tasks as assigned time to time

• Sales Incentive
• Insurance Coverage
• Staff DiscountMaternity Allowance
• Performance Bonus