Kontrak Help Desk Analyst Jobs, salary up to MYR 3,000 in Cardbiz Payment Services Sdn. Bhd. Petaling Jaya - Maukerja

•        Diploma / Degree in Any Field

•        Proficient in Microsoft Office applications: Word, PowerPoint, and Excel.

•        Experienced in using Microsoft Outlook for email communication and scheduling.

•        Excellent verbal and written communication skills in both EnglishandMalay.

•        Strong problem-solving abilities with a customer-centric approach.

•        Ability to multitask and prioritize work efficiently in a fast-paced environment.

•        Familiarity with helpdesk ticketing systems is an added advantage.

•        Previous experience in a helpdesk or customer support role is preferred but not mandatory.

•        Provide professional helpdesk support to corporate clients, ensuring a high standard of customer service.

•        Respond promptly to customer inquiries and technical issues received via Email, WhatsApp, and phone calls.

•        Log and manage support tickets accurately in the ticketing system, ensuring all complaints or requests are documented properly across different communication channels.

•        Monitor, track, and follow up on open support tickets to ensure timely resolution in accordance with the agreed Service Level Agreements (SLAs).

•        Draft and prepare basic documentation such as user guides, FAQs, standard operating procedures (SOPs), and reports in both English and Malay languages.

•        Escalate unresolved issues to the appropriate internal teams or management for further investigation and resolution.

•        Maintain detailed records of customer interactions and support activities for reporting and analysis purposes.

•        Assist in continuously improving support processes and customer satisfaction.

• Benefits:
• Panel Clinic
• Dental & Optical Benefits
• Group Personal Accident Coverage
• Referral Bonus
• Training Provided
• Career Growth Opportunities
• Annual Teambuilding & Dinner
• Festival Office Celebrations
• Staff Refreshments