Full Time CUSTOMER SERVICE Jobs, salary up to MYR 5,000 in Agensi Pekerjaan NS Shue Sdn Bhd Klang - Maukerja

1. Customer Service Operations:

• Act as the primary contact for customers regarding bookings, shipment status, and general inquiries.

• Provide accurate information on vessel schedules, freight rates, and cargo cut-off times.

• Ensure a high level of customer satisfaction through prompt and courteous service.

2. Shipping Documentation Handling:

• Prepare and process shipping documents including:

  • Bill of Lading (B/L)

  • Shipping Instructions (SI)

  • Manifest

• Ensure accuracy and timely issuance of all export documents.

• Coordinate with customers to verify and finalize document details.

• Handle any amendments to documentation as requested by customers or internal departments.

3. Booking Coordination:

• Manage booking requests and confirm space availability with vessel planners.

• Input and update booking information in the shipping system.

• Send booking confirmations and container release information to customers.

4. Documentation Compliance:

• Ensure that all documentation complies with company policies, international shipping regulations, and customs requirements.

• Verify that hazardous or restricted cargo documentation is in full compliance with IMDG or local laws.

• Ensure submission deadlines for shipping instructions and manifests are met.

1. Customer Service Operations:

• Act as the primary contact for customers regarding bookings, shipment status, and general inquiries.

• Provide accurate information on vessel schedules, freight rates, and cargo cut-off times.

• Ensure a high level of customer satisfaction through prompt and courteous service.

2. Shipping Documentation Handling:

• Prepare and process shipping documents including:

  • Bill of Lading (B/L)

  • Shipping Instructions (SI)

  • Manifest

• Ensure accuracy and timely issuance of all export documents.

• Coordinate with customers to verify and finalize document details.

• Handle any amendments to documentation as requested by customers or internal departments.

3. Booking Coordination:

• Manage booking requests and confirm space availability with vessel planners.

• Input and update booking information in the shipping system.

• Send booking confirmations and container release information to customers.

4. Documentation Compliance:

• Ensure that all documentation complies with company policies, international shipping regulations, and customs requirements.

• Verify that hazardous or restricted cargo documentation is in full compliance with IMDG or local laws.

• Ensure submission deadlines for shipping instructions and manifests are met.

• Annual Leave
• Medical and Hospitalisation Leave
• SOCSO
• EPF
• Annual Bonus
• EIS