Full Time Live Chat Support (Customer Service) Mandarin Speaker Jobs, salary up to MYR 4,800 in Company Confidential Petaling Jaya - Maukerja

Requirements & Qualifications

• Proficient in English, Chinese (Mandarin), and Malay (written).

• Able to communicate with customers in a polite, semi-formal, and professional manner.

• Strong typing skills with good grammar and spelling.

• Capable of handling multiple live chat sessions simultaneously.

• Patient, calm, and able to manage challenging or difficult customers professionally.

• Basic computer literacy and comfortable using online systems.

• Willing to work in shifts, including weekends and public holidays.

• 1–2 years of experiencein customer service, telemarketing, or sales is preferred;fresh graduates are welcome to apply.

• Fluent in English and Mandarin is an advantage, as the role involves communicating with Mandarin-speaking clients.

• Energetic, self-motivated, and able to work independently with minimal supervision.

• Strong communication and interpersonal skills.

Job Summary:

We are seeking a dedicated and professional Live Chat Customer Service Executive to support customers through online chat platforms. This role focuses on delivering accurate information, resolving issues efficiently, and maintaining a positive and professional brand image while meeting service KPIs.

Key Responsibilities & Authority

• Provide high-quality customer support via live chat and other online platforms in a timely and professional manner.

• Handle customer inquiries, identify issues, and deliver effective resolutions in accordance with company policies, SOPs, and compliance guidelines.

• De-escalate challenging situations calmly and escalate complex cases to the relevant departments when necessary.

• Maintain accurate and up-to-date records of customer interactions and case resolutions in the system.

• Maintain a professional, polite, and positive tone in all customer interactions to uphold the company’s brand image.

• Collaborate closely with team leaders and colleagues to ensure smooth daily operations and service continuity.

• Meet and maintain performance KPIs, including response time, accuracy, and service quality.

• Assist with ad-hoc tasks assigned by the Team Leader or Management as required.

• Annual Leave
• EPF
• SOCSO
• Medical and Hospitalisation Leave
• Training Provided
• Overtime Pay
• 5 Working Days