Full Time Logistics & Transportation : Air Freight Export Customer Service Jobs, Salary up to MYR 3,300 in PERSOL Workforce Solutions Malaysia Pulau Pinang - Maukerja

Diploma in Business, Administrative Management, or equivalent

Minimum 2 years’ experience in logistics, transportation, or freight forwarding

Strong phone handling skills with excellent communication and active listening abilities

Ability to multitask, prioritize, and manage changing operational demands

Service‑oriented mindset with good interpersonal skills

Comfortable with computer systems and record maintenance

PowerPoint skills are an added advantage

Willingness to work on weekends and public holidays, when required

Handle inbound calls, emails, and outbound communications to resolve customer inquiries and concerns

Address billing issues, service requests, and general customer enquiries professionally and efficiently

Coordinate and monitor pick‑ups, deliveries, and flight uplift, ensuring timelines are met

Schedule delivery and pick‑up appointments with shippers and receivers, including managing cancelled or rejected orders

Investigate issues, propose solutions within authority, and escalate to relevant stakeholders when needed

Follow up proactively to ensure issues are fully resolved within agreed timelines

Maintain accurate customer records, documentation, and communication logs

Build strong, long‑term relationships with customers through clear and interactive communication

Collaborate closely with drivers, warehouse teams, stations, and internal departments

Support the Customer Service Manager to ensure consistent service quality

Represent the Air Freight Export team in billing‑related meetings with partners, customers, and internal teams