Kerja Sepenuh Masa, Senior Executive, Fraud & Merchant Governance di AirAsia Malaysia WP Kuala Lumpur - Maukerja

Minimum 3–4 years of experience in Fraud, Risk Management, or Compliance, preferably in a loyalty or e-commerce environment.

Strong analytical mindset with the ability to interpret data and identify complex fraud trends.

Familiarity with fraud investigation methodologies.

Expertise in writing SQL/BigQuery for data extraction, analysis, and/or visualization.

Excellent communication skills, with the ability to handle sensitive escalations and interact with cross-functional teams.

High attention to detail and ability to work independently under tight deadlines to meet SLAs.

Fraud Detection & Monitoring: Perform daily screening of new registrations, profile changes, points issuance, and redemption activities to identify suspicious patterns or potential abuse.

Investigation: Conduct end-to-end investigations for suspected fraud cases and develop comprehensive incident reports for management review.

Operational Resolution: Develop and execute new strategies or necessary actions to manage the identified threats.  

SLA Compliance: Ensure all fraud-related investigations are completed within the agreed Service Level Agreement (SLA) timeframes.

Stakeholder Management: Handle inquiries from the Customer Happiness (CHSS) team and collaborate with internal stakeholders to resolve escalations.

Process Improvement: Contribute to the optimization of fraud strategies, participate in the creation of fraud rules (using data tools like BigQuery), and assist in documentation and periodic review cycles.