jobs in The Travel Store Sdn Bhd

Sepenuh Masa Customer Relationship Management Executive Jobs, salary up to MYR 5,000 in The Travel Store Sdn Bhd Batu - Maukerja

Customer Relationship Management Executive jobs

Customer Relationship Management Executive

The Travel Store Sdn Bhd

The Travel Store Sdn Bhd is top company
MYR3,500 - MYR5,000 Sebulan

Sepenuh Masa

Batu, WP Kuala Lumpur

Jadilah pemohon terawal!
Posted 4 hours ago • Closing 19 Sep 2026
Jadilah pemohon terawal!
Kongsi
Simpan

Lokasi Kerja

  • Jalan Kuang Bulan Batu WP Kuala Lumpur Malaysia 52100

Penerangan Kerja

Kelayakan

Job Summary

Responsible for planning and executing CRM initiatives to attract, engage, and retain customers through loyalty programs, member events, marketing campaigns, and AI-powered tools. The role aims to build long-term customer relationships, increase member engagement, and drive repeat business.

  • Bachelor's degree in marketing, Business, Hospitality, Communications, or a related field.

  • Good command of English and Bahasa Malaysia. Mandarin is an added advantage.

  • Minimum 2–3 years of experience in CRM, marketing, events, retail, or customer engagement.

  • Good communication and interpersonal skills.

  • Strong planning, organizational, and project management skills.

  • Creative, proactive, and customer focused.

  • Familiar with Microsoft Office and CRM systems.

  • Willing to learn and use AI tools (e.g. ChatGPT, Gemini, Copilot, Claude & Canva AI) to improve productivity and work efficiency.

    • Tanggungjawab

    1.      Plan and execute CRM campaigns, loyalty programs, member events, and customer engagement activities.

    2.      Develop initiatives to acquire new members, retain existing customers, and encourage repeat purchases.

    3.      Manage customer communications through SMS, WhatsApp, email, and other CRM channels.

    4.      Work closely with Retail, Marketing, Design, and Operations teams to ensure successful campaign execution.

    5.      Coordinate with vendors and partners for CRM projects and events.

    6.      Monitor campaign performance, analyze customer data, and recommend improvements.

    7.      Prepare CRM reports, dashboards, and recommendations for management.

    8.      Manage CRM projects, timelines, budgets, and resources effectively.

    9.      Utilize AI tools to improve productivity, content creation, reporting, and campaign planning.

    10.   Stay updated with CRM trends and suggest new ideas to enhance customer experience.

    11.   Build strong relationships with members and provide excellent customer service.

    Manfaat

    • Annual Leave / Medical Leave
    • EPF / SOCSO / EIS
    • Training Provided
    • Medical expenses subsidized as per terms
    • open culture
    • Personal development opportunities
    • bonus
    • company trip
    • insurance

    Kemahiran

    Customer Service

    Bagaimana ke syarikat ini dengan pengangkutan awam?

    Batu

    Pengangkutan Awam Berdekatan

    All MRT KTM

    • KTM - KEPONG

      0.1 km

    • MRT - SRI DAMANSARA TIMUR

      1.1 km

    • KTM - KEPONG SENTRAL

      1.2 km

    • MRT - METRO PRIMA

      1.2 km

    • MRT - KEPONG BARU

      1.5 km

    • MRT - SRI DAMANSARA SENTRAL

      1.9 km

    Peringatan Penting

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