Kerja Sepenuh Masa, Section Manager Mall (Northern) di Lotus's Stores (Malaysia) Pulau Pinang - Maukerja

Candidate Requirements

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Property Management, Retail Management, Marketing, Hospitality Management, or a related field.

Experience

• Minimum 1–2 years of relevant experience in mall operations, retail management, property management, leasing, shopping center management, or a related industry.

• Experience in coordinating promotional events, tenant management, or leasing activities will be an added advantage.

• Fresh graduates with strong internship exposure in mall operations or retail property management may be considered for entry-level opportunities.

Skills and Competencies

• Strong communication, negotiation, and stakeholder management skills.

• Good commercial and business acumen with the ability to identify revenue-generating opportunities.

• Strong planning, organizational, and problem-solving abilities.

• Ability to analyze operational and financial data to support business decisions.

• Customer-focused mindset with a passion for delivering excellent customer experiences.

• Proficient in Microsoft Office applications (Excel, PowerPoint, Word).

• Ability to work independently and collaboratively in a fast-paced environment.

• Willingness to work flexible hours, including weekends and public holidays, when required to support mall operations and events.

Personal Attributes

• Results-oriented with a proactive approach to achieving business targets.

• Strong leadership potential and ability to influence stakeholders.

• Adaptable, resilient, and capable of managing multiple priorities effectively.

• Demonstrates integrity, professionalism, and a strong commitment to Lotus’s values.

Job Purpose

To lead and manage all aspects of mall operations, ensuring Lotus’s standards are consistently upheld while delivering on our commitment that “No One Tries Harder for Customers”. The Section Mall Manager is responsible for driving mall occupancy, revenue growth, operational excellence, and customer satisfaction through effective leasing, tenant management, and promotional activities that create a great shopping experience for customers.

Key Responsibilities

Mall Operations Management

• Manage the day-to-day operations of the mall to ensure a safe, clean, and welcoming environment for customers, tenants, and stakeholders.

• Monitor and maintain compliance with company policies, operational standards, health and safety regulations, and statutory requirements.

• Ensure all facilities, common areas, and tenant operations meet Lotus’s service and operational standards.

• Be accountable for the overall condition and presentation of the mall throughout the customer journey, ensuring cleanliness, maintenance, ambience, customer facilities, car parks, signage, accessibility, and service standards consistently exceed customer expectations.

• Conduct regular walkabouts to identify opportunities to improve the shopping environment and proactively address issues that may impact customer satisfaction or the overall mall experience.

Leasing and Occupancy Management

• Manage short-term leasing activities, including identifying opportunities for promotional spaces, kiosks, and temporary tenants.

• Support the Leasing team in negotiating lease agreements, renewals, and vacant unit opportunities to maximize occupancy and rental income.

• Build and maintain strong relationships with existing and prospective tenants to drive business growth and tenant retention.

• Monitor tenant performance and market trends, providing recommendations to improve occupancy and profitability.

• Ensure all temporary tenants, kiosks, promotional booths, and roadshow activations comply with established visual merchandising and display standards, creating attractive lifestyle-oriented presentations that enhance the mall image and customer experience rather than resembling temporary market or bazaar setups.

• Guide tenants and event organizers on display quality, booth presentation, and operational standards to maintain a premium and consistent shopping environment.

Commercial and Financial Performance

• Drive revenue generation through effective space utilization, leasing strategies, and promotional campaigns.

• Monitor and analyze mall performance indicators, including occupancy rates, rental income, footfall, and tenant sales.

• Support budgeting, forecasting, and cost control initiatives to achieve financial targets and operational efficiency.

Marketing and Promotional Activities

• Plan, coordinate, and execute mall-wide marketing campaigns, promotional events, and customer engagement activities.

• Collaborate with internal and external stakeholders to deliver innovative initiatives that increase customer traffic and enhance the overall shopping experience.

• Evaluate the effectiveness of promotional activities and implement improvements to maximize business results.

Tenant and Stakeholder Management

• Serve as the key point of contact for tenants, ensuring concerns and operational issues are resolved promptly and professionally.

• Foster positive relationships with tenants, contractors, government authorities, and business partners.

• Coordinate with cross-functional teams to ensure seamless execution of mall activities and projects.

People Leadership

• Lead, coach, and develop the mall operations team to achieve high performance and service excellence.

• Create a collaborative and customer-focused culture that aligns with Lotus’s values and business objectives.

• Conduct regular performance reviews and provide guidance to support team development.

• 5 hari bekerja + 2 hari cuti seminggu
• Bekerja selama 9 jam sehari + 1 jam rehat
• Pulangan tunai apabila berbelanja di Lotus's
• 15 hari cuti tahunan
• 2 hari cuti keluarga
• Rawatan perubatan percuma
• Rawatan pergigian percuma
• Insurans berkumpulan
• Kenaikan gaji tahunan
• Bonus prestasi
• Peluang kenaikan pangkat