jobs in Livingstone Healthcare Sdn. Bhd.

Kerja Sepenuh Masa Customer Care Executive (Ecommerce), Gaji tinggi MYR 3,000 di Livingstone Healthcare Sdn. Bhd. Selangor - Maukerja

Customer Care Executive (Ecommerce)

Livingstone Healthcare Sdn. Bhd.

Livingstone Healthcare Sdn. Bhd. is top company
MYR2,000 - MYR3,000 Sebulan

Sepenuh Masa

Petaling Jaya, Selangor

Graduan Baru
Kurang dari 10 pemohon. Anda mempunyai peluang yang tinggi!
Posted 2 days ago • Closing 18 Sep 2026
Kurang dari 10 pemohon. Anda mempunyai peluang yang tinggi!
Kongsi
Simpan

Lokasi Kerja

  • Jalan Teknologi 3/1 Petaling Jaya Selangor Malaysia 47810

Penerangan Kerja

Kelayakan

  • A Diploma or Bachelor's Degree. Fresh Graduates are encouraged to apply.

  • 1-2 years of experience in customer service or in beauty industry will be advantageous.

  • Must be very fluent in Bahasa Malaysia and English, both written and verbal.

  • Someone who loves health & beauty products and enjoys connecting with people.

  • Versatile and flexible to attend to customers on odd hours e.g. night and/or weekends, especially during high traffic campaign period.

Tanggungjawab

Our Customer Care Executive will be responsible in responding to all online customer enquiries and manage a good relationship with all our customers.

Main Responsibilities

  • Customer Care & Chat Support

    • Respond to customer enquiries on ecommerce platforms, WhatsApp, and social media.

    • Communicate with customer empathy, patience, and reassurance, especially in emotional or stressful situations.

    • Assist customers with product explanation and recommendation, order tracking, returns and refunds.

    • Handle conversations professionally, without judgment or blame.

    • Work closely with Ecommerce team to resolve complex cases.

  • Customer Reviews & Feedback

    • Respond to all customer reviews and FAQs on ecommerce platforms.

    • Record and feedback poor reviews for internal evaluations.

  • Identify Sales Opportunity and Continuous Improvement

    • Be proactive and take opportunity in promoting product and campaign deals via chat to improve sales conversion.

    • Capture and share customers sentiment towards our product and services.

    • Must meet KPI such as response time, chat completion rate, and customer satisfaction rate.

    • Manfaat

    • Training Provided
    • Annual Leave
    • Flexible Working Hours

    Bagaimana ke syarikat ini dengan pengangkutan awam?

    Petaling Jaya

    Pengangkutan Awam Berdekatan

    MRT

    • KWASA SENTRAL

      1.3 km

    • KOTA DAMANSARA

      1.4 km

    • KWASA DAMANSARA

      1.7 km

    Peringatan Penting

    Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

    Lebih Lanjut