Kontrak Customer Service Executive Jobs, salary up to MYR 5,000 in Global Lancesoft Sdn Bhd Kuala Lumpur - Maukerja

• Strong proficiency in English and Chinese (read, write, speak)

• Ability to understand and speak Cantonese

• High level of integrity, attention to detail, and process-driven mindset

• Strong problem-solving, interpersonal, and communication skills

• Excellent organizational and time management abilities

• Ability to work independently and within tight deadlines (TATs)

• Comfortable working in a fast-paced and high-pressure environment

• Team-oriented with a proactive and hardworking attitude

Experience:

• 1–3 years of experience in the insurance industry

• Knowledge of Life Insurance or Employee Health Benefits is an added advantage

Key Responsibilities

• Process insurance claims within defined turnaround time (TAT), including:

  • Verifying claim documentation

  • Evaluating eligibility and coverage

  • Calculating and determining claim settlements

• Ensure accurate, timely, and fair claims handling in line with company policies

• Provide high-quality customer service via phone calls and email communication

• Manage email correspondence and liaise with internal and external stakeholders for issue resolution

• Ensure all outputs (calls, emails, claims) meet quality standards and SLA requirements

• Support daily operations and handle ad-hoc tasks as assigned

• Collaborate effectively as a team player to achieve contact center KPIs

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance
• Medical Insurance
• EIS